Imagine this: You have finally found a way to make your clients website better using a new plugin or modifying an existing plugins code. You are getting excited and really confident for the results but when the time comes to explain this to the client you can see his eyes roll around in confusion. The client obviously have not understand anything you said and that will affect you and your business.
People with non-technical knowledge about programming, websites, wordpress, hear the words we use like php, plugins, databases, cache but for them it’s like a completely foreign language. So it’s up to us to make things simple so that every client can understand and appreciate our work.
For example a client of yours do not know anything more than the word wordpress. Although it’s not productive to explain every single word to your client, a certain amount of clarification is a must when you work with them. If they understand what your doing, they will feel like they are a part of the project and that’s always beneficial for both parties. Always practice breaking down complex words, terms and ideas into everyday vernacular. Trust me, you will be thanked later.
A good communication with a client will help you get more clients afterwards. One of the most common ways you teach your client and you don’t even know it, it’s when you are trying to explain him how to manage the dashboard without your help. How to make new posts, write articles like this, delete comments, and more. It takes time and effort to educate a client how to handle a CMS, especially if he is non-technical.
Even if we would like our clients to be depended on us for their every wordpress need, there are just some things they need to do by themselves. It’s wise to use a day of your contract to educate your client on how to use the website. In addition you can provide online video courses, or written tutorials that will help the clients understand the functionality.
I can’t stress this enough. Patience is one of the most important things to keep in mind in our line of work. It’s not always easy to handle a client. Communication sometimes is fragile and easily broken. Learning a client complex programming related words it’s not always easy. You will encounter all types of clients, those who will be eager to learn, those who want to learn but they are not trying hard enough and those who simply refuse to learn complex technical words, making your job in the end harder. Striving to be the most professional, most reliable developer will not only help facilitate better communication, it will also help you land more client referrals in the future.
But what do we do when we have a client that just refuses to learn? Well sometimes it’s better to have reduced communication with a certain client, or try to communicate with a different person within the company. Difficult clients with non-technical knowledge that refuse to learn but they demand to know are nightmares, and patience it’s the key to avoid a conflict with them. On the other hand if things are out of control you got two option. Either be firm and explain that everything you do are necessary, or quit the project (something that we never want to do).
Communication between Web Developers and Clients is not always the easiest to be achieved. However with effort from both parties the gap can be bridged and ensure a healthy working relationship. Once again they ways i explained above:
What are your thoughts on the subject? Do you have any stories with clients without technical words knowledge? I would like read your comments.
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